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Customer Service


Reservations
Phone: 02-319-3401 (Seoul office)
051-807-8801 (Busan office)
Opening hours:
Mon - Fri
09:00 - 18:00
Contact For: General questions
Booking a flight
Reservations Service Charge USD 25 Reservations service charge may apply for tickets issued through reservation center.
   
Hotel, Car, Transfer, Activity and Cruise Reservations
Reservations: Booking hotels, cars, transfers, activities and cruises* call 00-308-13-1997
* Servicing handled by Tourico Holidays
   
Customer Relations
Email: Email AA Customer Relations

Contact For: Praise/Compliments
Concerns/Complaints
Suggestions/Comments

Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.

   
Refunds

  • For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund, you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.

  • Booking made with American Airlines Reservations
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can also use this site if you need another receipt.
    • Alternatively, contact Reservations.
  • Paper tickets issued by American Airlines
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
American Airlines Seoul GSA
9F Hansan building
47-2 Seosomun-dong Jung-ku