FAQs

Read our frequently asked questions

AAdvantage

  • Account summary
  • Award travel
  • Upgrades
  • Miles

AAdvantage FAQs

Customer service

  • Baggage
  • Delayed and damaged bags
  • Lost and found
  • Refunds and receipts

Customer service FAQs

Products & programs

  • Gift cards
  • Credit cards
  • Business Extra®
  • AirPassSM

Products & programs FAQs

Reservations & tickets

  • Make / modify / hold
  • Payment and fares
  • Trip insurance
  • Seats

Reservations & tickets FAQs

Travel information

  • Check-in and arrival
  • BeNotified and other notifications
  • Security and collecting information
  • Flight status

Travel information FAQs

Website, mobile & app

  • Privacy
  • Log in
  • Mobile / mobile boarding pass
  • App

Website, mobile & app FAQs

Special assistance

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance, call 800-543-1586.

Amenities during your flight

With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.

See what we offer during your flight

Cruises, activities, cars and hotels

Help with cars, hotels or activities

Can I purchase air and land packages? This content can be expanded
Can I use miles to buy my car or hotel booking? This content can be expanded
How do I cancel my car rental reservation? This content can be expanded
Can I change my car reservation? This content can be expanded
If I have a problem with my car reservation, whom do I contact? This content can be expanded
Can I change my hotel reservation? This content can be expanded
If I have a problem with my hotel reservation, whom do I contact? This content can be expanded
How do I find cruise information? This content can be expanded
Can I purchase an air and sea package? This content can be expanded

Need more help? Contact us.

Contact American

Contact aa.com technical support