Wi-Fi and connectivity
Upgraded, high-speed Wi-Fi is now available to buy on select domestic flights. Browse the internet, check emails and stream video services like Netflix, Hulu and HBO faster than ever before.
To see what's on your flight, check your boarding pass or online ahead of time.
How to connect to Wi-Fi
- For “gogoinflight,” go to airborne.gogoinflight.com
- For “AA Inflight,” go to aa.viasat.com or aainflight.com
You can always access aa.com for free during your flight.
Pay as you fly
Wi-Fi is available on almost all routes for as little as $10.
If you fly often, join the Monthly American Airlines Plan for $49.95 a month (plus tax).
Gogo and Viasat
Get Wi-Fi access to Gogo and Viasat whenever you fly domestically in the U.S., Canada and Mexico on Wi-Fi equipped flights, where network coverage is available.
Panasonic Wi-Fi services are not included in the Monthly American Airlines Plan.
Travel before 31 December 2019 and get a free Wi-Fi pass for the duration of your flight from Asia when you buy a Business, Premium Economy and Main Cabin ticket with the flights via Tokyo(NRT/HND), Japan on aa.com Korea site.
- 1 free Wi-Fi coupon per person
- Includes Business fares booked in J,R,D,I, Premium Economy fares booked in W, P and Main Cabin fares booked in Y,H,K,M,L,V,S,N,Q,O
- Valid only from departure cities: Seoul (SEL); including (ICN/GMP), and Busan (PUS) only
- Valid to cities in: U.S., Canada, Mexico, Caribbean, and South America
- Offer is valid on American Airlines and codeshare flights booked as an American Airlines and operated by Japan Airlines between Tokyo(NRT/HND) and US & Canada gateway cities.
- Flight must be purchased on aa.com Korea site
- For travel before December 31, 2019
- To request coupon, email your record locator or ticket number at email@example.com
- This offer may be closed early upon the availability of the coupons
- Wi-Fi may be available on additional segments at the passenger’s expense
Need assistance or have a question about your Wi-Fi service onboard?
Flights within the continental U.S. and southern Canada
- Choose "Live Help” on either the inflight Wi-Fi portal or through the Gogo ground portal at gogoair.com
- Call 1-877-350-0038 (toll-free)
- Choose "Contact Us” on the inflight Wi-Fi portal or through the Viasat Passenger Care portal at https://inflight.viasat.com
- Call 1-888-649-6711 (toll-free)
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
International and select domestic flights
Call 1-866-924-3715 (toll-free)
For Panasonic equipped aircraft:
- The inflight Wi-Fi portal will display “Service provided by Panasonic”
- Your credit card statement charges will appear as ”PAC WIFI”
Most of our planes have AC power outlets; those with DC power are being converted. If you need, we have DC-to-AC adaptors available on select flights in First or Business. Simply ask your flight attendant for an adaptor.**
See what power is available on our planes.
Phones and electronic devices
You can use your cell phone, laptop computer and other electronic devices onboard until advised by the flight crew, but cell phone calls aren't allowed during flight.
Please keep these things in mind during taxi, takeoff and landing:
- Put small devices in airplane mode and either hold or place the device under your seat
- Laptops, virtual reality headsets and other large items cannot be held and should be turned off and put away
Onboard satellite phones
Satellite phone service is available on select Airbus A330 aircraft in First and Business. Enjoy worldwide calls and pay onboard using most major credit cards.†
* Daily Wi-Fi and / or monthly plans are available on select routes and planes.
**AC adaptors are available for Business Class customers on 767-300 planes flying to / from Europe, South American and on transcontinental flights between JFK and LAX or between JFK and San Francisco (SFO).
†Telenor Satellite Services, Inc. (Telenor) operates under a license issued by the Federal Communications Commission (FCC). Liability of Telenor and air carrier for failure of communications is limited to call charges only. Billing starts when the call is connected. Service may be unavailable or interrupted due to factors such as gaps in satellite coverage, weather conditions, system repair and capacity limitations. Complaints may be directed to: Federal Communications Commission, Enforcement Bureau, 445 12th Street SW, Washington, DC 20554.