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Fully-trained service animals and emotional support / psychiatric service animals may fly in the cabin at no charge if they meet the requirements.
Emotional support / psychiatric service animals assist individuals with emotional, psychiatric or cognitive disabilities.
Advanced notice and approval is required to bring an emotional support / psychiatric service animal with you in the cabin.
Trained service animals have been specifically trained to perform life functions for individuals with disabilities, including but not limited to:
We encourage advanced notice for service animals, but it isn’t required. We also recommend that you travel with current vaccination documentation for your animal.
As the requirements for transporting each type of animal differ, our employees are trained to ask certain questions to determine the classification applicable to your animal.
Animals must be trained to behave properly in public and they won’t be permitted in the cabin if they display any form of disruptive behavior that can’t be successfully corrected or controlled, including but not limited to:
Emotional support / psychiatric service animals must be in your control at all times by leash and / or harness.
If this behavior is observed at any point during your journey and isn't corrected or controlled, the animal will be considered a pet and all requirements and applicable fees will apply.
To travel with an emotional support / psychiatric service animal in the cabin, you must submit all required forms to the Special Assistance Desk at least 48 hours before your flight. We’ll notify you upon document approval.
If you don’t complete or meet all the requirements, your animal may be able to fly as a pet. All applicable fees apply.
You must complete, submit and receive approval of all 3 forms before your animal will be allowed to fly:
Download the emotional and psychiatric service animal document packet
Fax forms to: 817-967-4715
On the day you travel we suggest adding 1 hour to your normal check-in time and bring a copy of your documents.
Once you’ve submitted your documents and they’ve been approved, we’ll send you an email with your Emotional Support Animal ID (ESAN ID). You can add the ESAN ID when booking future travel with this animal and be approved without resubmitting forms. Keep in mind, your ESAN ID is valid for 1 year from the date of signature and must be renewed each year.
If you have a flight over 8 hours in your itinerary, the Animal Sanitation Form is also required stating your animal won’t need to relieve itself or can do so in a way that doesn’t create a health or sanitation issue.
Emotional support and trained service dogs and cats can travel in the cabin to / from all Hawaiian islands. All other animals (with the exception of service dogs and cats) must first go through Honolulu for acceptance by Hawaiian quarantine officials.
Your service animals must meet our travel requirements as well as the quarantine restrictions and documentation requirements set by the state of Hawaii. You must provide applicable documentation for both at check-in.
Dogs and cats traveling to LHR need approval from the Heathrow Animal Reception Center (HARC). You should contact them as soon as possible, but at least 7 days before your flight. The HARC charges a fee (£366) for animals that do not meet the criteria for assistance animals.
Emotional support animals aren't accepted on flights operated by British Airways for destinations outside the U.S.
Contact the HARC Opens another site in a new window that may not meet accessibility guidelines
To fly with dogs and cats, email Scotland’s animal travel agency at least 48 hours before your flight. You'll need to carry an ID card or valid certificate from the organization that trained or supplied the animal.
Dogs and cats need pre-approval letters from the Animal Reception Center in your destination city. You’ll need to travel with the letter and any required health documentation.
Service animals and emotional support / psychiatric service animals can travel in the cabin to / from Ireland. All dogs must be fully compliant with the rules for entering Ireland. You’ll need to notify the Irish Authorities in advance to arrange a mandatory veterinary compliance check upon arrival.
A €50 compliance check fee applies for emotional support and psychiatric service animals and will be collected when you present your animal at the airport in Ireland.
Dogs and cats can travel in the cabin. You'll need to contact the Animal Quarantine Service no less than 40 days before your arrival.
Only dogs can be accepted as service animals; emotional support animals of any kind cannot be accepted.
Only dogs can be accepted as service animals; emotional support animals of any kind cannot be accepted. You’ll need to contact the Hong Kong Agriculture, Fisheries and Conservation Department at least 10 days before your arrival to complete all requirements.
Hong Kong Agriculture, Fisheries and Conservation Department
Service and emotional support animals require an animal import permit from the Guyana Ministry of Agriculture. You must travel with and provide the import permit at check-in.
Only dogs can be accepted as service animals; emotional support animals of any kind cannot be accepted. You’ll need to complete the St Vincent and the Grenadines Animal Import Permit Application and submit it to the St Vincent and the Grenadines Ministry of Agriculture, Forestry and Fisheries. You must travel with and present the import permit and a valid health certificate at check-in for your service dog.
