Baggage changes

Baggage fees have changed for Cuba and Haiti for trips booked on or after November 7, 2016.

Departure lounge with baggage

Our policies

Checked baggage

Checked baggage

From charges to weight and size, here's everything about our checked baggage policy.

See our checked baggage policies

Carry-on baggage

Carry-on baggage

Make your journey easier and discover what to expect when packing your carry-on bag.

See our carry-on policy

Restricted items

Restricted items

There are many common items that are restricted by the TSA.

See our restricted items

Specialty and sports

Specialty and sports

From musical instruments to military baggage, here's everything you need to know.

See our specialty and sports policies

Traveling with pets

Traveling with pets

We’re making your pet our priority. Here are some guidelines to help make your journey smoother.

Find out more about traveling with pets

Traveling with children or infants

Traveling with children

Taking a trip with your child or infant can be child’s play. We’ll show you how.

Learn about traveling with children or infants

Luggage delivery service

Luggage delivery service

Bypass baggage claim

Whether you're traveling for business or pleasure on your next trip, let us bring your bags to you.

Learn more about our luggage delivery service

Traveling with oneworld®

Our partner airlines

From seating policy to lounge information, here’s everything you need to know about flying with our partner airlines.

Find out more about traveling with oneworld

Lost items

Lost an item?

We can help you

If you’ve lost an item on a plane or in an American-operated area, at the airport or at a security checkpoint, visit our lost and found page and we’ll point you in the right direction.

Go to lost and found

Special assistance

Let us take care of you

We offer assistance at the airport, on the plane and upon arrival for a variety of needs including traveling with devices, disabilities, children and more.

Learn more about special assistance