We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call Reservations. For hearing or speech impaired assistance, call +1-800-735-2988.
When you book or manage your trip on aa.com choose 'Add special assistance' on the passenger details page. There you can:
Wheelchair service is available if you need it:
We recommend that you request wheelchair assistance in advance by selecting 'Add special assistance' when booking or managing your trip online or by calling Reservations. You can also let a team member at the airport know on the day of travel that you need wheelchair assistance.
When you arrive at the airport, let a team member know you need assistance.
Let a gate agent or flight attendant know if you need help hearing important flight updates. Also, open captioning for safety videos is available.
If you don’t need assistance at the airport, we still ask that you let us know if you’re deaf or hard of hearing so that we can make sure you receive an in-flight safety briefing and any important flight updates.
If you need help checking in or getting to your gate, please tell a ticket counter agent. You can also request a courtesy wheelchair, arm assistance or directions when you book or at the airport. Also, braille safety cards are available on board your flight.
If you don’t need assistance at the airport, we still ask that you let us know if you’re blind or have low vision so that we can make sure you receive an in-flight safety briefing and any important flight updates.
We can help customers with cognitive and developmental disabilities get on and off the plane and get to a connecting flight.
When determining whether your loved one should travel alone, consider a few things:
Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant.
We’ll do our best to secure the most comfortable and usable seats based on your needs. Please choose seats when you book or call Reservations for help booking the best seat to suit your needs, especially if you:
Customers who need special assistance can ask to board early at the gate.
If a customer needs extra space outside a single seat to travel safely, another seat is required. We encourage customers to address all seating needs when booking.
Here are some tips to make your trip easier:
The Transportation Security Administration (TSA) site has more information on airport assistance options.
You can get a copy of Part 382 from the Department of Transportation by: